Refund & Returns Policy

Power Platform Mastery – Refunds and Returns Policy
Last Updated: November 27, 2023

  1. Overview
    Power Platform Mastery is committed to ensuring customer satisfaction. This Refunds and Returns Policy outlines the guidelines and procedures for returns and refunds of digital books and courses purchased through PowerPlatformMastery.com.
  2. Eligibility for Returns
    2.1 Digital Products
    Due to the nature of digital products, we generally do not offer returns or refunds. However, we understand that exceptional circumstances may arise, and we are committed to finding fair resolutions.
  3. Initiating a Return
    If you believe your situation warrants a return or refund, please contact our customer support at jerradgermano@gmail.com within 30 days of your purchase. Include your order number, a detailed explanation of the issue, and any relevant supporting information.
  4. Evaluation and Resolution
    4.1 Quality Issues
    If you encounter issues with the quality of our digital products, we will review your case promptly. We may request additional information or clarification to better understand the nature of the issue.

4.2 Unavailability of Content
If you experience difficulties accessing purchased content due to technical issues on our end, we will make every effort to resolve the matter promptly. In such cases, a refund or an extension of access may be offered at our discretion.

  1. Refund Process
    5.1 Approval
    If your request for a return is approved, we will initiate the refund process. Refunds will be processed using the original payment method, and you will be notified via email.

5.2 Timeframe
Refunds will be processed within 7 business days of approval. However, the actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

  1. Customer Responsibilities
    To ensure a fair and efficient resolution, customers are responsible for:

Providing accurate information about the issue.
Cooperating with our customer support team in the resolution process.
Complying with any additional instructions or requirements communicated during the process.

  1. Contact Information
    If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Power Platform Mastery
912 Channelside Dr. Unit 2313
Tampa, FL 33602
Email: PowerPlatformMastery@gmail.com